Reference

What Governs Your Account on tokyo4d

When you open an account with us, you're entering into an agreement that shapes how deposits clear, how withdrawals are verified, and what happens if something goes wrong.

Account verification requiredDANA, OVO, GoPay, QRIS depositsReal-time withdrawal processing24/7 support availability
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tokyo4d What Governs Your Account on tokyo4d
REACH OUR TEAM

How to Contact Us About Your Terms

Questions about how these terms apply to your account, or disputes over a transaction, reach our support desk through multiple channels.

Live Chat Open the chat widget on the lobby or account page.
Email Support Send queries to [email protected]. We reply to all emails within four hours.
Account Settings Log into your account, go to Settings > Help & Disputes, and file a…
DATA & SECURITY

How We Protect Your Account and Information

Your account data — name, phone, payment method, transaction history — is encrypted and stored on servers that meet standard security protocols.

Data Encryption

All account and payment data travels over secure HTTPS connections. Passwords are hashed and never stored in plain text.

Account Access Logs

We log every login, deposit, withdrawal and chat message.

Data Retention

Account records are kept for seven years after closure to comply with audit requirements.

Payment Security

Deposits and withdrawals are verified through two-factor authentication on your registered phone number before any fund movement.

Dispute Resolution

File a formal dispute through your account or by emailing support.

Cookie & Tracking

We use cookies to keep you logged in and to analyze how you browse the lobby.

Your Terms & Conditions Questions Answered

Below are the questions we hear most often from players about how our terms work in practice — from deposits and withdrawals to account closure and dispute handling.

No. Each person can hold one active account. If we detect duplicate accounts, we close all of them and may withhold balances pending investigation. Use the same phone number and identity across all contact channels so there's no confusion.

Deposits usually clear in under a minute. If your wallet balance hasn't updated 10 minutes after you sent payment, check your bank app to confirm the money left your account. If it did, email [email protected] with your transaction ID and we'll manually credit you within two hours.

Once we verify your identity (first withdrawal only), payouts process within 24 hours. Most withdrawals hit your DANA, OVO, GoPay or bank account within four hours. Public holidays may add one business day. You'll get a confirmation email as soon as the money is sent.

Yes. Go to Account Settings > Payment Methods and add or remove DANA, OVO, GoPay or bank details anytime. Withdrawals must go back to the same method you used to deposit, so if you switch, your next withdrawal will request re-verification.

Contact our support team immediately via email ([email protected]) or live chat with a photo ID. We'll verify your identity and issue a temporary login link. Once you regain access, update your phone number in Settings so it stays current.

Yes. File a closure request through Account Settings > Close Account. We process withdrawals within 24 hours after you confirm the closure. Your account data stays in our system for seven years for compliance; after that, it may be deleted on request.

Report it within 30 days through Settings > Help & Disputes or email [email protected] with details. We investigate the transaction logs and your account activity. If an error is confirmed, we correct it immediately. If fraud is suspected, we freeze the account and coordinate with payment processors.

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