Reference

Our Legal Framework — Built Around Your Account

When you open an account at tokyo4d, your data, deposits and withdrawals are protected by clear policies we enforce every day.

Account Security PolicyData Protection & RetentionPayment Verification StepsSupport & Contact Rights
tokyo4d Our Legal Framework — Built Around Your Account
HOW TO REACH US

Contact Channels for Legal & Account Issues

Live Chat Support Our support team in Jakarta responds to legal and account questions 24/7 via the…
Email — Legal Requests Send data access requests, account closure forms or policy questions to [email protected].
In-Lobby Account Settings Your account page shows your registered email, phone number and deposit history.
INSIDE OUR PROCESSES

How We Protect Your Account, Data & Payments

Deposit & Withdrawal Verification

Every deposit via DANA, OVO, GoPay or QRIS is matched against your account ID.

Personal Data Security

Your name, phone and payment details are encrypted in transit and at rest.

Cookie & Tracking Consent

When you first log in from a new device, we ask your permission to set session and analytics cookies.

Data Retention & Deletion

We keep your account data for as long as your account is active.

Account Access & Closure

You own your account. You can close it anytime by emailing [email protected].

Policy Changes & Notification

If we update this legal framework, we notify you by email at least 14 days before the change takes effect.

Legal, Data & Account Rights — Your Questions Answered

We collect your full name, email address, phone number, date of birth and payment account details (the bank or e-wallet you deposit from). We use this to verify your identity and process deposits via DANA, OVO, GoPay or QRIS. We do not sell or share this data with marketers or third parties outside payment processing.

After account closure, we delete your personal details (name, email, phone) within 30 days. Transaction records and account history are retained where local law permits for 12 months to prevent fraud and comply with audit requirements, then fully erased.

Yes. Email [email protected] with the subject 'Data Access Request' or 'Data Deletion Request'. Include your account email and player ID. We respond within 14 days. You can also request a data export from your account settings menu without contacting support.

If a withdrawal doesn't match expected patterns, we review your account and notify you by email and SMS. We may ask for proof of identity or account ownership. This usually takes under 2 hours. You can contact live chat to check the status of a flagged withdrawal anytime.

Yes, we use session cookies to keep you logged in and analytics cookies to improve our lobby and payment flow. On your first login from a new device, we ask permission. You can manage cookies in your browser settings; some features may not work if you disable them fully.

Access to your account depends on local law. If you are in a region where play is not permitted by local law, your account may be suspended or closed without notice. Contact support to clarify access in your region.

Email [email protected] and request account closure. If you have a balance, we process a withdrawal to your registered payment method within 5 business days. Once closed, you cannot reopen the same account; you would need to register fresh with new details.